NetSpend Partner Services

NetSpend Partners Services team is here to help you with any issues you may be experiencing and any questions you may have. We want to make your NetSpend experience as easy as possible which is why our team has compiled a list of frequently asked questions for you to refer to.

Included below is our contact information as well as the Customer Service number. Please keep in mind that most customer account questions and inquiries will be referred to the NetSpend Customer Service team. Also, please do not release the Partner Services number to customers as our department will not be able to assist them.

For all Card Holder Account Questions and Requests: Customers should be directed to contact the NetSpend Customer Service team at 866-387-7363.

Partner Services Team
Toll Free Number: 1-866-397-5643, option 1 Local Number: (512) 532-8247
Monday - Friday: 8am - 10pm CST Saturday: 8am - 6pm CST Sunday: 9am - 5:30pm CST
Fax: (512) 857-7512 Email Address: partnersupport@netspend.com

Partner Services can handle the following requests:

Ordering cards and marketing materials
Verifying loads
General product questions
Reversing loads
Teller account inquiries

Partner Services representatives cannot handle customer accounts. To order a personalized Pre-Paid Debit Card, please click here. For additional FAQs, please click here.