Agent FAQs
What do I tell my clients you will do after a claim?
The Claims Process Explained
Nothing happens when I click “New Business.”
Your Internet browser may be blocking pop ups. You will need to disable this function or just hold down the ctrl key each time you click from page to page within InsForce. (If you use Internet Explorer, you can disable your pop up blocker by going to “Tools” and click “Disable pop up blocker.”)
Why are the drop down menus in InsForce blank and inaccessible when I’m trying to get a quote?
You probably just need to update your Java software. Click this link to go directly to the download page for this free update.
How can I find out when a policy holder’s next payment is due?
- On the InsForce Homepage, click “Inquiry” in the menu on the left side of the page.
- Click the “Policy Inquiry” link.
- On the next page, you may search for a policy using the policy number, the policy holder’s last name, the line of business, the policy holder’s postal code, or any combination of these.
- Click on your policy holder’s policy number found in the first column to the left of their name.
- Scroll down to the bottom of the next page until you see “Policy Billing Summary” in the left margin.
- Click the policy number.
- On the next page, you may view the policy holder’s payment information including the current due amount and due date, and the amount of the next payment and its due date.
How can I tell if a policy has been canceled?
- On the InsForce Homepage, click “Inquiry” in the menu on the left side of the page.
- Click the “Policy Inquiry” link.
- On the next page, you may search for a policy using the policy number, the policy holder’s last name, the line of business, the policy holder’s postal code, or any combination of these.
- Click on your policy holder’s policy number found in the first column to the left of their name
- On the next page, you may view your policy holder’s policy status in the “Status” column.
How do I reinstate a policy?
Where can I get a copy of a policy holder’s Declarations, Notices, Bills, etc.?
- On the InsForce Homepage, click “Inquiry” in the menu on the left side of the page.
- Click the “Policy Inquiry” link.
- On the next page, you may search for a policy using the policy number, the policy holder’s last name, the line of business, the policy holder’s postal code, or any combination of these.
- Click on your policy holder’s policy number found in the first column to the left of their name.
- On the next page, you will see “Associated Documents” near the top/middle of the page. Click the policy number just to the right of “Associated Documents.”
- Another window will open. Click “Document Search” in the menu on the left.
- Click the icon for “Policy Documents.”
- A list of documents associated with this policy will appear, including cancellation notices, bills, renewals, and new business applications.
Why can’t I view/print my client’s declaration pages and insurance cards?
Make sure you’re using the most recent version of Adobe Reader. If you don’t have Adobe Reader, you may download it for free by clicking this link.
Are there some policies that I can’t endorse online?
Yes, some policies will not be eligible for online endorsement/amendment transactions. Please contact us and allow us to process endorsements for the following types of policies: Policies with Inexperienced Operators
- Policies currently in Cancellation Status
- Policies currently in Expired Status
- Policies in Renewal Status
Can I swap out an old car for a new car?
Not really. You should first add the new car and then delete the old car to process an endorsement swapping out vehicles.
How are endorsements billed?
It depends on the status of the policy when the endorsement is done:
- If the next installment has not been billed, the full cost of the endorsement/amendment will be divided equally between the remainder of installments.
- If an installment has been billed, but not yet due, the endorsement/amendment premium will be divided equally between the unpaid installments. The insured will receive a revised bill for the down payment of the endorsement/amendment in addition to the installment previously billed.
- If the insured has been mailed a “notice of cancellation” for their current installment, that installment will not change. The endorsement/amendment premium will be divided equally by the number of remaining unbilled installments.
Why do you ask for a down payment of the endorsement/amendment?
When policies cancel for non payment after an endorsement has been done it almost always creates a negative funds situation for agents and InsTrust so please do what you can, when you can, to collect at least a down payment amount toward the endorsement. While we know this is sometimes not possible, awareness of this problem may help the agent and InsTrust lessen the severity of the problem.